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Returns

We want you to be confident that your purchase is 100% authentic.  That is why our policy is to provide you with a full refund if you can prove that you received a product that is not authentic. We ask that you furnish proof from a “reputable” third party authentication service, like realauthentication.com and follow these easy steps.

To complete a return you must contact us within 2 business days of receiving your order.  You may email us at info@ladiesoflux.com with order information and the reason why you think the item you received is not authentic, and your proof attached to your email.  We will email you back with a confirmation that we received your request.  We accept returns when items arrive back to us in the original condition it was received.  We must receive your item(s) back to our shipping location within 10 days. We reserve the right to turn down a return request when these instructions are not followed.  Once we receive your return and fully examined the item(s), we will provide you with a full refund back to the original payment source.

We take our reputation very seriously and want our buyers to feel confident that they are purchasing an authentic product.

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